Refund & Return Policy

Last updated: June 2026

We want you to love every ecoVert purchase. If something isn't right, we're here to help. Our policy is guided by the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which provide you with rights in addition to any voluntary returns policy we offer.

Returns

We accept returns within 30 days of delivery, provided the item is unused, in its original condition, and in its original packaging. To initiate a return, please contact us first at info@ecovert.co.nz — do not send items back without contacting us first.

Because ecoVert products are shipped directly from our New Zealand suppliers, return instructions will be provided on a per-order basis.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Items that have been used, damaged, or are not in their original condition
• Items returned more than 30 days after delivery
• Perishable or custom-made goods

Faulty or Damaged Items

Under the New Zealand Consumer Guarantees Act 1993, you are entitled to a repair, replacement, or refund if a product is faulty, not fit for purpose, or does not match its description. If your item arrives damaged or faulty, please contact us at info@ecovert.co.nz within 7 days of receipt with photos and your order details, and we will resolve it promptly.

Refunds

Once your return is received and inspected, we will notify you by email of the outcome. If approved, your refund will be applied to your original payment method within 5–10 business days. If you haven't received your refund after this time, please check with your bank before contacting us.

Sale Items

Only regular-priced items are eligible for a refund. Sale items cannot be refunded unless they are faulty or do not match their description.

Exchanges

We replace items if they are defective or damaged. To arrange an exchange, contact us at info@ecovert.co.nz.

Return Shipping

You are responsible for return shipping costs unless the item is faulty or incorrectly described, in which case we will cover the cost. For items over NZD $75, we recommend using a trackable shipping service. We cannot guarantee receipt of returned items sent without tracking.

Gifts

If an item was marked as a gift and shipped directly to you, you will receive a store credit for the value of the return. If the item was not marked as a gift at purchase, the refund will be issued to the original purchaser.

Contact Us

For any returns or refund queries, please contact us via our Contact Us page or email info@ecovert.co.nz.